Previous incidents

Starting at 9:16 pm CDT, Rules API experienced a degradation of service for roughly 15 minutes following a back-end infrastructure update, during which a significant portion of rule evaluation requests timed out or responded with an error. The faulting service was recovered at 9:31 pm CDT and the platform is functioning normally, but root cause analysis is still ongoing. Any material discoveries will be posted as follow-up to this status.

A fix has been deployed and the affected services have been fully restored. The issue with the library that caused this issue is undergoing further investigation, as is the procedural gap in testing automation that allowed it to reach production. Our apologies for the disruption.

We have confirmed the deployed fix has addressed the root cause and error rates have subsided. Thanks for your patience, and please contact us at support@verosint.com with any questions regarding this incident.

The Signalprint and Rules APIs experienced a momentary downtime due to an order-of-operations race condition in back-end network management automation. The root cause was identified and remediated within moments of occurrence, and internal monitoring indicates full recovery. As a result of this incident, additional safeguards will be placed around the automated process to eliminate risk of recurrence.