Previous incidents

July 2024
Jul 17, 2024
1 incident

Investigating elevated rate of Rules API errors


Resolved Jul 17 at 04:12pm CDT

We have confirmed the deployed fix has addressed the root cause and error rates have subsided. Thanks for your patience, and please contact us at with any questions regarding this incident.

2 previous updates

June 2024
Jun 28, 2024
1 incident

Brief service interruption to Signalprint, Rules, and

Resolved Jun 28 at 02:39pm CDT

The Signalprint and Rules APIs experienced a momentary downtime due to an order-of-operations race condition in back-end network management automation. The root cause was identified and remediated within moments of occurrence, and internal monitoring indicates full recovery. As a result of this incident, additional safeguards will be placed around the automated process to eliminate risk of recurrence.

May 2024
May 13, 2024
1 incident

Backend database maintenance affecting rule evaluations


Resolved May 13 at 10:12pm CDT

Backend database issue has been corrected and all affected services are against functioning normally.

1 previous update